Has ION Made Another Acquisition?

The rumor mill is working full speed this morning. Word on the street is that another large independent CTRM firm has been acquired by software giant ION. If true and confirmed then this would be 3 of the top 5 CTRM vendors that have now been swallowed up by ION in recent months along with a leading SaaS CTRM supplier – Aspect. We are working to confirm the rumor and will have a comprehensive blog post later with our analysis of the rumored transaction. If the rumor is true, it leaves only two larger independent CTRM vendors in place. Meanwhile, we still track over 105 CTRM vendors and find new ones every month. New entrants are often start ups or existing software firms on the periphery (say FinTech for example) who move into the space, so there remains plenty of choice for buyers in most commodities and geographies, and ComTech’s analysis over the last couple of years has been that the smaller vendors will progressively erode the larger vendor’s market share by virtue of being generally more modern architecture and more nimble. Despite that, ION is the largest vendor, along with SAP and FIS, in the space and it does… continue reading

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